These terms and conditions (the "Terms and Conditions") apply to the sale of a Painting, Canvas or Paper Work  (the "Artwork") by Mieke Fleurackers (the "Artist") to you.

1- Conclusion of the sales contract between the Buyer and the Vendor

2- Price and payment

The purchase price of the Product is determined by the Artist. It is stated in euros, including taxes on the description, incl. tax, but excluding shipping costs. If customs duties, local taxes or import duties are payable, these rights are the responsibility of the Buyer and under its full responsibility, both in terms of returns and payments to the authorities / competent bodies. It is responsible to check with the relevant authorities. 

The Buyer will pay the delivery charges himself once the Vendor has confirmed the availability of said Product. In the event of unavailability of the Product, the Buyer will not be charged, and the payment will be canceled. In the event that availability is confirmed by the Vendor, the Buyer shall be charged after a delay of 5 days from when he has confirmed his order.

Payment for purchases made through the website may also be made by bank transfer into Mieke Fleurackers's account. The transfer must be made within 5 business days from the date of order.

3- Security of payments

Mieke Fleurackers has chosen powerful and strict tools in terms of securing payment methods. Mieke Fleurackers has adopted as a payment method the Plug&Pay System in addition with Mollie, a leader in online payments, using the SSL (Secure Socket Layer) and 3D Secure encryption method, currently the most efficient security systems, and establishing an encrypted connection directly between the Buyer and the bank.

Mieke Fleurackers has, in no event, access to confidential information relating to the payment method that the Customer uses during checkout. That is why the Customer's bank details will be requested for each new order. In fact, only Mollie has the confidential information which remains inaccessible to third parties.

Although Mieke Fleurackers uses encrypted security software, the security of information and payments transmitted via the Internet or e-mail cannot be guaranteed. Mieke Fleurackers cannot be held liable for damages resulting from the use of electronic means of communication, including (but not limited to) damages resulting from failure or delay in the transmission of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications, and transmission of viruses.

4- Shipping methods and fees

5- Right of cancellation

Upon receiving the ordered Product(s), the Buyer has 14 days to exercise his right of withdrawal, without having to justify reasons or pay a penalty from said Seller.

In accordance with the relevant legal provisions, in the context of a purchase from a professional Vendor established within the European Economic Area (member countries of the European Union as well as Iceland, Norway and Liechtenstein), the Buyer, if he is a citizen of said Area himself, has a period of 14 days from the receipt of the Product(s) he ordered to exercise, in relation with the said Vendor, his right of withdrawal, without having to justify his reasons or to pay a penalty.

For any purchase made from a Vendor that is not a member of the European Economic Area or if the Buyer is not a national of this area himself, this right of withdrawal is also applicable.

The Buyer exercises his/her right of withdrawal directly from Mieke Fleurackers by sending an email to: Mieke Fleurackers will then notify the Seller via email. Mieke Fleurackers will manage the return of the work and will bear the cost of returns. Please note that if customs duties were paid by the buyer upon receipt, they will not be refunded. If the Buyer returns the work him/herself, before waiting for Mieke Fleurackers's instructions regarding the management of the return, he/she will not be able to claim reimbursement of delivery costs. The Buyer will therefore, have full responsibility of the shipment costs and any potential damage to the work upon its arrival. 

The refunds of Mieke Fleurackers to the Buyer are made once the Seller has notified Mieke Fleurackers of the good reception of the work. 

The work must be returned in perfect condition by the Buyer and in its original packaging (or equivalent).

6- Litigation - Disputes

Vendor undertakes to deliver a quality service to Buyers.

In this regard, any Buyer has the ability to report, by emailing Mieke Fleurackers at the address, within 21 days from the receipt of any Artwork, any claim concerning the Artworks ordered, following the hereafter criteria:

In the case of a complaint from a Buyer regarding an Artwork, once the Vendor is informed of the said claim by email to Mieke Fleurackers, the Vendor will be personally responsible of the resolution of the dispute with the Buyer. Disputes are directly ruled between the Buyer and the Vendor. Vendor will make all the efforts necessary to resolve the dispute with the Buyer amicably.

Depending on the case, the declared dispute will result either in the return of the Artwork and the reimbursement of the Buyer by Mieke Fleurackers or only in the reimbursement, total or partial, of the Buyer.

In case of return of the Artwork by the Buyer, the Seller will be responsible for organizing the return of the Work and for taking all the costs to be borne by it. 

In this case the price of the Product(s) purchased and the shipping costs paid by the Buyer when placing his order will be reimbursed by Mieke Fleurackers once the Seller has notified Mieke Fleurackers of the receipt of the Artwork.

7- Privacy Policy

As a complement to Article 6 of the Buyer Terms and Article 8 of the Vendor Terms, the Buyer and Vendor are advised that all data collected through the Service when placing orders is processed by Mieke Fleurackers for processing purposes of the orders. The Buyer's information and data relating to the delivery are transmitted by Mieke Fleurackers to the Vendors for the sole purpose of enabling them to ship the ordered Artworks. They cannot, under any circumstances, be used for other purposes. The Vendors agree to ensure the security of personal data they retain for the purposes of carrying out and tracking orders. In case of difficulty regarding the processing of those data, the Buyer and the Vendor may contact Mieke Fleurackers directly, under the conditions set in the Buyer Terms or in the Vendor Terms.

8- Partial nullity

If one or more provisions of these Terms are held to be invalid or declared as such under any law, regulation, or final decision of a competent court, other provisions shall remain in full force and scope.

9- Applicable law

These terms of use are subject to Belgian law. Any dispute concerning their interpretation and/or execution shall be relieved by the Belgian courts.

Mieke Fleurackers

Mieke Fleurackers © 2024. All rights reserved.

Made by Yorrick